When you book a Women + Waves booking, a contract is made when your booking is confirmed in writing or via e-confirmation letter from the company.
The Lead person signing the booking form accepts responsibility for payment for everyone listed on the booking and is responsible for ensuring that all other persons listed on the booking form have read the booking conditions below and are aware of the booking details.
Your contract for the flight arrangements is not with the company and as such the company cannot be held responsible for any delays or other problems which may arise with your flights.
Changing your booking
We can only make changes to your booking 20 days prior to the event. Anything within this time we are unable to adjust. We will make every effort to arrange any changes you request for your booking, however any changes to your booking will incur a standard administration fee of £40 fee for a Women + Waves Coaching Weekend which is payable immediately.
All cancellations must be sent in writing and will be effective on the date on which they are received by the company. Cancellation charges are payable as follows:
Surf Coaching Weekend Cancelation Policy:
Cancel within 20 days to the event - No Refund
21 - 35 days to the event - We will refund 25% of the cost.
35-45 days to the event - We will refund 50% of the cost.
Over 45 days to the event - We will only hold the deposit of £50.
However if your cancellation is within the terms of your insurance policy, you may be able to make a claim.
Payment in full is required to secure your place on a Women + Waves Coaching Weekend or Holiday. This is taken via our online invoicing facility. In some circumstances we can accommodate a payment plan. In this instance your place will be secured after the first instillment has been received. You will be emailed your payment plan which will include the dates for each payment. The payments will automatically be taken on the specified dates from the initial payment card. We will need a minimum of 7 days notice to amend a payment date or which card is to be debited. Payment in full must be received no later than 12 weeks prior to departure. If payment is not received within this time frame your place on the trip will be forfeited.
Not Included in the Cost
Cost of passports, visas where required, gratuities (except where indicated), insurance, flights, excess baggage, laundry, drinks, airport taxes, meals (except where indicated), insurance, airport transfer, car hire and items of a personal nature.
Our camps are selected for the quality they offer but as a company we are not responsible for poor surf or bad weather. We select our locations so they perform above average and that they offer good natural environment but if no surf occurs then we can not offer compensation or alternatives. We provide details of conditions on our website introductory pages but it is your responsibility to ensure that all conditions are researched by you and that you are happy with the resort selection.
Weather / Surf Conditions Women + Waves Weekends
In the event of flat waves or stormy conditions forecast for a Women + Waves coaching weekend a voucher will be presented to attend a future weekend. This must be confirmed and called by a member of a Women + Waves/Newquay Activity Centre team member. The organisers will supply as much notice as is possible under the circumstances. If only one or two of the sessions during a coaching weekend present un-ride able conditions a voucher can be supplied for these sessions. Alternatively other activities can be offered such as a Stand Up Paddleboard lesson or other coaching activities. When it’s too small for surfing it’s an incredible time to go Stand Up Paddleboarding around our gorgeous coastline.
We try our best to ensure safety comes first always but natural things will occur and caution must be taken at times. It is understood that you agree to these dangers when booking.
Any information you provide to the company is held under the strictest security.
If you choose to book a weekend or request a quotation or resort information, we may keep your details on file to send you new versions of our newsletter or to give you details of special offers. We do not sell our customer details to anyone.
Data Protection Notice
We may from time to time contact you by email with further information on the latest offers, brochures, products or services which we believe may be of interest to you, from email@example.com
Health & safety
Surfing is a strenuous sport and you need to be a competent swimmer. If you are in any doubt about your physical or mental fitness or swimming ability you should consult your doctor before booking and only proceed if you are advised that it is safe to do so. Any medical condition or disability must be notified to the company before booking and advice sought before the booking is made. It is your responsibility to keep healthy and safe on our coaching weekends and in particular make yourself aware of the need for sun protection and the dangers of over exposure to the sun.
All agreements will be made in England and be governed by English law and be subject to the exclusive jurisdiction of the English Courts.
This issue of Terms and Conditions is dated: 1/05/2019 and supersedes all other versions.
For further information please do not hesitate to contact us.